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FAQs About Electric Fan Products

Q:

What Types Of Electric Fans Does Sibolux Offer?

A:

As a dedicated manufacturer of household and industrial electric fans, Sibolux offers a wide range of products including stand fans, tower fans, desk fans, ceiling fans, and wall-mounted fans. Leveraging our robust supply chain, we can also source other types of electric fans not directly manufactured by us, ensuring all our offerings are competitive in quality and price. We cater to customers who value high standards of quality, safety, and design.

Q:

Do Your Electric Fans Meet International Safety Standards?

A:

Sibolux has obtained international standard certifications such as ISO 9001 and BSCI, and our products have obtained international safety standard certifications such as GS, CE, RoHS, EMC, UKCA, SAA, ETL, IEC and G-mark report for GCC countries.
The new electric fan products we collaborate on will also be certified according to the safety standards of the corresponding market.

Q:

What Materials Are Used In The Construction Of The Fans? Are They Environmentally Friendly?

A:

Sibolux fans are made using high-quality plastic and metal materials, and sometimes wood, to ensure product quality and longevity. The specific materials chosen depend on the type and model of the fan, with components such as blades, grilles, housing, motors, and bases selected based on their function.

Environmental responsibility is a key priority at Sibolux. We place a strong emphasis on environmental protection and sustainability. We conduct rigorous audits of all our raw material suppliers, ensuring that whether it's plastics, metals, or surface treatments, everything complies with environmental standards. Additionally, we strive for energy efficiency and carbon reduction in our product designs and work closely with our partners to contribute to a greener future.

Q:

What Are The Special Features Of Your Electric Fans?

A:

Sibolux electric fans come with multiple wind modes, oscillation for wide-angle air distribution, remote control and timer functions, adjustable height and tilt, quiet operation, energy efficiency, compact and space-saving designs, portability, multiple speed settings, USB charging options, reversible blades for year-round use, integrated lighting in some models, durable construction, and weather-resistant options for outdoor use. Sibolux can also customize fan features to meet different customer requirements.

FAQs About Customization and Collaboration

Q:

How Can I Customize An Electric Fan With Specific Appearance And Features?

A:

Sibolux ODM Customization Guidance
We welcome the opportunity to collaborate on new electric fan projects and have extensive experience in customization. Sibolux has provided bespoke solutions for many well-known electric fan brands. To learn more about how to start the customization process and for further details, please check the "Customization Guide" in the navigation of our website.

Q:

What Is The Minimum Order Quantity (MOQ)?

A:

Sibolux has a minimum order quantity (MOQ) requirement for each product, which is typically one full container. The exact number of units per container varies depending on the product's dimensions and packaging. This information is usually provided in each product description.

Different order quantities can affect the unit price and shipping costs. We provide reasonable suggestions to ensure your electric fans remain competitive, but these are not the only options. For example, if cost is not a primary concern, we can accommodate orders of any size.
 
For more detailed information and tailored MOQ solutions, please contact our experts. They will be able to provide you with specific recommendations based on your needs and preferences.

Q:

What Is The Production Lead Time After The Order Is Confirmed?

A:

Once we confirm your order and receive the deposit, the typical production lead time is 30 to 45 days. This timeframe can vary depending on the size of the order.

If you are a new customer, we recommend contacting our experts to review the specific production schedule and to determine the most optimal delivery time for your order. Our team will work closely with you to ensure that your needs are met efficiently and effectively.

Q:

Regarding packaging design, what customization options are available?

A:

Yes, we can provide samples. We offer two options for samples:
Existing Models:We can provide samples from our current product range that meet your requirements.
Custom Samples: If you need a custom sample developed, we can also arrange for that.

Costs and Payment:
The cost of the samples, including shipping, needs to be paid upfront.
Once you place a bulk order with us, the sample costs can be refunded or deducted from the total order amount.

If you have specific requirements or need more information, please contact our sales team. They will be happy to assist you and provide detailed pricing and arrangements for the samples.

Q:

Regarding Packaging Design, What Customization Options Are Available?

A:

Sibolux offers a variety of packaging design customization options to meet different needs. Here are the key customization choices:
Color Options: You can choose from three color options: brown, white, and full-color.
Material Choices: The packaging material can be selected and customized based on your specific requirements.
E-commerce Friendly Packaging: For e-commerce sellers, we provide packaging designs that are specifically engineered to pass drop tests and are optimized for courier shipping, ensuring that your products arrive in perfect condition.

If you have any specific requirements or need further details, please feel free to contact our sales team. They will be happy to assist you and provide more information.

Q:

What Payment Methods Do You Accept?

A:

Sibolux primarily accepts the following payment methods:
T/T (Telegraphic Transfer): This is a common and reliable method for international transactions.
L/C (Letter of Credit): This method provides additional security and is often used for larger orders.

Payment Terms:
1. 30% deposit before production and 70% balance before shipment or 70% balance against BL copy.
2. 30% deposit before production and 70% balance LC at sight.  

We can also consider other secure payment methods based on your specific circumstances. However, to ensure the safety of your funds, please always use the officially designated payment methods provided by Sibolux. This will help prevent any potential fraud or issues.
 
If you have any questions or need further assistance with payment options, please feel free to contact our sales team. They will be happy to assist you and provide more information.

FAQs About Services and Support

Q:

What Is The Warranty For Your Products, And Do You Have Any Quality Assurance Measures?

A:

Sibolux provides a 1-year warranty for our products. To ensure the highest quality, we conduct a 100% inspection before shipment. Additionally, we provide 1% extra spare parts with each order to serve as backup in case of any minor issues.

If you have any further questions or need more information about our warranty and quality assurance policies, please feel free to contact our sales team. They will be happy to assist you.

Q:

How Can I Easily Visit Sibolux's Electric Fan Factory?

A:

Sibolux's electric fan factory is located in Zhongshan, Guangdong, covering an area of approximately 8,000 square meters and employing nearly 200 staff members. The factory is about a 2-hour drive from Guangzhou, making it easily accessible.

We warmly welcome customers to visit and inspect our facilities. To arrange your visit, please contact our business experts. We will be happy to assist you with the arrangements and ensure a smooth and informative experience.

Q:

How Can I Check The Status Of My Order?

A:

Sibolux features an order tracking system that provides you with real-time updates on the progress of your order.

When our order is officially opened, you can timely know the progress of order execution through our online order tracking system,For example:in the process of production, when we have started shipping Ensure that we work efficiently and strictly Quality Assurance. Although you are not at our work site, we will let you know the progress of each order in time.

To access the order tracking system, go to the "Support" section in the main navigation menu and select "Order Tracking." Enter your order number, and you will be able to view the current status of your order. If you need any additional help, feel free to contact our customer support team. They will be happy to assist you with any information you need.

Q:

What other service supports does Sibolux provide?

A:

In addition to our core services, Sibolux offers a range of additional support services to enhance your experience and help you succeed in the market. These include:

Video Production: We can create professional videos for product demonstrations, marketing, and promotional purposes.
Packaging Design: Customizable packaging options, including color choices and material selection, with special designs for e-commerce sellers.
Market Analysis: We provide market analysis to help you understand industry trends, customer preferences, and competitive landscapes.

For more information and to discuss how these services can be tailored to meet your specific needs, please contact our professional team. They will be happy to assist you and provide the necessary support.

Headquarter Office RM.1804,Bldg. 4,No.1 Chaogui Nan Road, Ronggui Town, Shunde City, Guangdong, ChinaPhone +86 757 2217 6806E-mail info@sibolux.com

Get in Touch

We are more than just a household fan manufacturer; we care about your business and help you achieve long-term goals. Contact us to receive the following services:
Catalog of Best-Selling Products
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Free Customized Service Plans.
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